Cancellation & refund policy
Last updated 13 October 2026
In short: Bubu Desk is a one-time payment of ₹29. There is no subscription, so there is nothing to cancel later. All sales are final. If a payment goes wrong (you were charged twice, or you paid and Bubu didn't unlock), email us and we'll look into it.
Cancellation
Bubu Desk is unlocked inside the app once your payment is confirmed, so a purchase can't be cancelled once it's paid. There is no subscription and no renewal.
Refunds
Because Bubu Desk is a digital product that's delivered instantly, we don't give refunds for a completed purchase, including if you change your mind or stop using it. Please check that your laptop runs Windows 10 (22H2 or later) or Windows 11, 64-bit, before you pay.
When a payment goes wrong
These aren't refunds of a purchase; they're corrections. Email us and we'll check with Razorpay:
- Charged twice for the same Google account. Once we confirm the extra payment, we refund it.
- Money taken but Bubu didn't unlock. Email us with your Razorpay payment ID. Once we confirm the payment, we unlock Bubu for you; if we can't, we refund it.
- Payment failed but money left your account. Razorpay usually returns it to you automatically. If it hasn't come back, email us and we'll look into it.
How to ask
Email bubudesk@gmail.com from (or mentioning) the Google account you used in Bubu, with the Razorpay payment ID from your payment confirmation. We reply as soon as we can.
What isn't refunded
- Changing your mind, not using Bubu, or no longer needing it.
- Problems caused by an unsupported computer or Windows version, or by other software on your laptop.
- A purchase locked because our terms were broken, or a payment that was disputed or charged back.
We may ask for proof of payment before deciding on a request. Whether a payment error happened is decided from Razorpay's records.
How the money comes back
Approved refunds go back to the original payment method (the same UPI account, card or bank account) through Razorpay. How long the money takes to reach you after we start the refund depends on Razorpay and your bank.
Your rights
This policy doesn't take away any rights you have under Indian consumer protection law. We may update it; the date at the top shows the latest version.